Refund policy
Effective Date: 26 February 2026
At Curry Kart Ltd, we are committed to providing you with high-quality Indian groceries and food products. Due to the nature of our products being consumable and perishable items, we maintain the following return and refund policy.
NO RETURNS ON GENERAL PURCHASES
Due to health, safety, and food hygiene regulations, we do not accept returns or exchanges on any food products, including but not limited to:
- Lentils, beans, and pulses
- Rice and grains
- Spices and spice mixes
- Flour and cooking ingredients
- Snacks and sweets
- Frozen foods
- Dairy products and eggs
- Perishable and consumable items
All sales are final once the product has been delivered.
EXCEPTIONS — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We will gladly replace products at no cost to you in the following circumstances:
- Damaged Products: Items that arrive damaged during shipping
- Defective Products: Products that are spoiled, expired, or have quality defects
- Incorrect Items: If we sent you the wrong product
- Missing Items: If items are missing from your order
HOW TO REPORT AN ISSUE
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery:
Email: currykart06@gmail.com Phone: 01202 026209
Please provide:
- Your order number
- Photos of the damaged or defective product
- A description of the issue
RESOLUTION
Once we verify your claim, we will send you a replacement product at our cost. No return of the original item is required for health and safety reasons. In cases where a replacement is not available, a full refund will be issued within 14 days.
REFUNDS
We do not offer monetary refunds except where a replacement product is unavailable, in which case a full refund will be processed within 14 days in accordance with the UK Consumer Rights Act 2015.
CONTACT US
If you have any questions about our Return and Refund Policy, please contact us:
Curry Kart Ltd 1215 Christchurch Road BH7 6BW, United Kingdom Email: currykart06@gmail.com Phone: 01202 026209