Shipping policy

 

Effective Date: 26 February 2026

1. SHIPPING AREAS

Curry Kart Ltd delivers throughout the United Kingdom via courier. Local delivery is available within a 15-mile radius of our store at 1215 Christchurch Road, BH7 6BW.

2. SHIPPING METHODS AND COSTS

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight and size
  • Selected delivery speed

Standard shipping rates will be displayed before you complete your purchase.

3. LOCAL DELIVERY

We offer local delivery directly from Curry Kart Ltd for customers within a 15-mile radius of our store.

  • Local delivery orders are fulfilled by our own delivery team
  • Delivery slots and estimated arrival times will be communicated at the time of order
  • You will receive a notification when your order is out for delivery
  • Please ensure someone is available to receive the order, particularly for perishable items
  • Local delivery charges, if applicable, will be displayed at checkout
  • Orders outside our 15-mile local delivery zone will be fulfilled via courier

4. PROCESSING TIME

  • Orders are typically processed within 1-2 business days
  • Orders placed on weekends or bank holidays will be processed on the next business day
  • You will receive an order confirmation email once your order is placed
  • You will receive a shipping confirmation with tracking information once your order is dispatched

5. DELIVERY TIMEFRAMES

  • Standard Delivery (courier): 3-5 business days
  • Express Delivery (courier): 1-2 business days (where available)
  • Local Delivery (within 15 miles): Same day or next day (subject to availability)

Delivery times are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Remote locations
  • High-demand periods

6. PERISHABLE AND FROZEN ITEMS

  • Perishable items (dairy, frozen foods) are packed with appropriate cooling materials
  • These items should be refrigerated or frozen immediately upon receipt
  • We recommend someone be available to receive perishable deliveries
  • We are not responsible for spoilage if items are not stored properly after delivery

7. ORDER TRACKING

Once your order ships, you will receive:

  • A shipping confirmation email
  • Tracking number
  • Link to track your delivery

For local deliveries, you will receive a notification when your order is on its way. You can also track your order by logging into your account on our website.

8. DELIVERY ISSUES

Failed Delivery Attempts: If the courier cannot deliver your order, they will leave a card with instructions. Perishable items may be returned to us if delivery cannot be completed.

Missing or Lost Packages: If your order shows as delivered but you haven't received it:

  • Check with neighbours or building reception
  • Contact us within 48 hours at currykart06@gmail.com
  • We will investigate with the courier

Damaged During Shipping: Please refer to our Return and Refund Policy. Contact us within 48 hours with photos of damaged items.

9. INCORRECT ADDRESS

Please ensure your delivery address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer. Address changes may not be possible once an order is dispatched.

10. CUSTOMS AND DUTIES

For deliveries within the UK, no customs duties apply. If we expand to international shipping in the future, customers will be responsible for any customs fees or import duties.

11. CONTACT US

For shipping enquiries, please contact us:

Curry Kart Ltd 1215 Christchurch Road BH7 6BW, United Kingdom Email: currykart06@gmail.com Phone: 01202 026209